Privacy Policy

The data controller is Nerdo Solutions, tax ID (CUIT) 20-30947467-9, with registered address at E. Lamarca 1717, Ciudad Autónoma de Buenos Aires, Argentina.

For privacy inquiries and to exercise your rights, you can email us at info@nerdo.solutions.

We collect different data depending on the product you use:

Nerdo Web (website, AI chat and forms)

• Contact form: name, email, phone and message.
• Job applications (Work with us): name, email and optional CV.
• AI chatbot: message content, IP address and a session token stored in a cookie.

Resto (digital menu for restaurants)

• Business owners: name, email, phone, tax ID (CUIT) and fiscal data for AFIP invoicing.
• Restaurant customers: optional phone number for orders and payment data processed by MercadoPago (we do not store card data).
• Staff users: name, email and role.

Citame (scheduling via WhatsApp)

• Business owners and customers via WhatsApp: phone number, message content and appointment data.

We use your data to operate and improve the service, manage billing, provide support and send transactional communications (confirmations and service notices).

We do not use your data for marketing unless you give us explicit consent, which you can withdraw at any time.

Your information is stored on professional cloud infrastructure with at-rest and in-transit encryption, authentication managed by an enterprise provider, and multi-tenant access controls that isolate each customer's information.

Specific technical configuration details are available under a non-disclosure agreement (NDA) for enterprise customers or regulators that require them.

We use a limited set of cookies, grouped into three categories:

• Functional (always on): session cookies required for authentication and Google reCAPTCHA v3 to protect forms against spam. They are essential for the site to work.
• Analytics (optional, off by default): Microsoft Clarity, which collects anonymous usage metrics to improve the experience. They load only if you accept them.
• Marketing (optional, off by default): we do not use them today; they are reserved for future campaigns and would only be enabled with your consent.

On your first visit you will see a consent banner where you can Accept all, Reject optional, or Configure each category. You can change your choice at any time; if you reject the optional ones, we do not load analytics or marketing cookies.

We share data with providers that help us operate the service, solely for the purposes described:

• Anthropic Inc. — processes chatbot messages via its API.
• Meta Platforms Inc. — Citame sends messages through the WhatsApp Cloud API.
• MercadoPago — payment processing for Resto.
• Resend — sending transactional emails.
• Google — reCAPTCHA anti-spam.
• AFIP (Argentina) — electronic invoicing for Resto.

Each provider processes data according to its own privacy policy.

We retain data for as long as necessary to provide the service and meet legal obligations:

• Resto orders: 365 days after delivery.
• Website chat sessions: approximately 30 days.
• Citame appointments: as required by applicable regulations (to be confirmed).

Under Argentina's Personal Data Protection Law 25.326 and equivalent regulations, you have the right to access, rectify, object to and request the deletion of your data.

To exercise these rights, email us at info@nerdo.solutions. We will verify your identity and respond within 30 days.

Because our cloud infrastructure is located in the United States, your data may be transferred outside your country. We apply standard contractual clauses and the applicable data protection frameworks.

Our service is for professional (B2B) use and is not directed at people under 18. If we detect an account belonging to a minor, we will delete it.

We may update this policy. We will notify you of relevant changes by email and through a notice on the site, always indicating the last updated date.

This policy is governed by the laws of the Argentine Republic. Any dispute will be submitted to the ordinary courts of the City of Buenos Aires.